Currently we do not calculate shipping costs to Austria, Switzerland and Germany.
Outside of a campaign, the shipping costs can be calculated and viewed in the shopping cart.
delivery times & amp; Info
When do I get my order?
The execution of an order takes 3 - 5 Days. Then it will be sent. The delivery time depends on your location, but can be estimated as follows:
Germany, Switzerland and Austria 4-7 working days
International between 10 - 20 business days
Where does my order come from?
We work with an on-demand order fulfillment company with worldwide facilities!
Will I be charged for my order?
There are no customs fees for Germany, Switzerland and Austria.
An additional customs and tax fee may apply to international orders. This fee is not under our control and is calculated by your local customs office. Customs regulations vary widely in every country. Please check directly with your local customs office to determine if your purchases are subject to customs duties and taxes.
My order should be here now, but I still don't have it. What should I do?
Before you contact us, please help us as follows:
- < Check your shipping confirmation email for errors in the delivery address.
- Ask your local post office if they have your package.
- Check in with your neighbors if the courier has left the package with you. ul >
Pro Tip: Theft of parcels is increasing - if you expect home delivery and you know you're not home to accept it, use an address where you know you will are!
If the delivery address was correct and the package was not left at the post office or at your neighbor, contact us at [ email@example.com ] in connection with your order number.
If you have a mistake in your If we have found a delivery address, we can send you a replacement order, but shipping is at your own expense.
How are your products manufactured?
We work with a reliable, high quality print-on-demand direct mailer. They have locations worldwide. Depending on where you are, your orders will be printed and sent from the facility that does it most efficiently!
How do I track my order?< p> If your shipping method includes tracking, you will receive a tracking link by email when your order is shipped. If you have any questions about your shipment tracking or shipment, please email us at [ firstname.lastname@example.org ]. p>
I ch got a wrong / damaged product. What should I do?
We are so sorry if the product you ordered has arrived damaged. To solve this for you quickly, please send us an email within a week with photos of the damaged product, your order number and further details about your order at [ email@example.com ]. We will get back to you with a solution as soon as possible!
Returns - What is your right of return?
We generally do not offer a return or Exchange on. However, if something is wrong with your order / goods, please let us know by contacting us at [ firstname.lastname@example.org ].
Do you offer refunds?
Refunds are only offered to customers who receive incorrect or damaged items. If one of these points applies, please contact us at [ email@example.com ] with photos of incorrect / damaged items. We will clarify this for you.
Can I exchange an item for a different size / color?
We are currently not offering any exchange. If you're not sure which size fits better, check out our size charts. We have one for each item in our shop in the product description.
Although rare, it is possible that an item you have ordered has been incorrectly labeled. If this is the case, please let us know within a week of receiving your order at [ firstname.lastname@example.org ]. Provide your order number and photos of the incorrectly labeled item. We will then send you a new one or issue a refund!